Welcome to RuleMudra. These Terms and Conditions (“Terms”) govern your access to and use of the RuleMudra mobile application, website, and related services (collectively, the “Platform” or “Services”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please refrain from using the Services.
To use RuleMudra Services, you must:
RuleMudra reserves the right to deny access if eligibility criteria are not met.
Loan approval is subject to the Lending Partner’s internal credit policies. RuleMudra does not guarantee approval. Submission of an application through the Platform does not guarantee loan approval, sanction, disbursement, renewal, enhancement, continuation, or approval at any particular interest rate, tenure, or amount. All such decisions are solely at the discretion of the respective Lending Partner.
All interest rates, processing fees, penalties, and other charges are determined by the Lending Partner and disclosed in the Key Fact Statement (KFS) prior to acceptance.
Loan amounts are typically disbursed within 2–24 hours, subject to successful KYC verification and agreement execution.
You agree to repay the loan as per the agreed EMI schedule. Delays may result in penalties and adverse credit reporting.
In compliance with applicable guidelines, you may exit the loan within the cooling-off period specified in the KFS by repaying the principal and proportionate charges without penalty.
You may prepay or foreclose your loan subject to the terms specified by the Lending Partner, including applicable charges, if any.
You acknowledge and give your explicit consent that your loan details, repayment history, and defaults may be reported to Credit Information Companies, including but not limited to TransUnion CIBIL, Experian, Equifax, and CRIF High Mark.
You agree to:
The User represents and warrants that all information and documents submitted are true, accurate, complete, current, and lawfully obtained. The User shall indemnify and hold harmless RuleMudra, its affiliates, employees, directors, service providers, and Lending Partners against any claims, losses, liabilities, penalties, proceedings, or damages arising from false, misleading, fraudulent, or unauthorized information submitted by the User.
By using the Platform, you consent to the collection, storage, and processing of your personal and financial data, including:
Such data may be shared with:
in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023.
By accessing or using the Platform, the User expressly consents to the collection, storage, processing, sharing, and verification of personal, financial, technical, and KYC-related information for lawful purposes including underwriting, fraud prevention, servicing, collections, compliance, and regulatory reporting in accordance with applicable law and the Privacy Policy.
The Platform may request limited device permissions, including location or device-risk indicators, strictly on a consent-based basis for fraud prevention, identity verification, underwriting support, and regulatory compliance. RuleMudra does not access personal contacts, call logs, personal communications, or unrelated device content.
You authorize RuleMudra and its partners to contact you via:
for purposes including loan processing, repayment reminders, and service updates.
The User expressly authorizes RuleMudra, Lending Partners, authorized service providers, collection agencies, and agents to communicate through calls, SMS, email, WhatsApp, push notifications, or other electronic means for onboarding, servicing, collections, verification, regulatory compliance, and grievance handling purposes. Such communications may be monitored or recorded for quality, security, compliance, and evidentiary purposes.
In case of default:
Recovery practices shall not involve harassment, coercion, or unlawful methods.
All content, trademarks, logos, and software on the Platform are the property of RuleMudra or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
RuleMudra shall not be liable for any actions, omissions, delays, decisions, representations, defaults, technical failures, security incidents, underwriting outcomes, or services provided by Lending Partners, banks, payment gateways, telecom operators, analytics providers, cloud providers, credit bureaus, recovery agencies, or other third parties not directly controlled by RuleMudra.
To the fullest extent permitted by law, RuleMudra shall not be liable for:
RuleMudra reserves the right to suspend or terminate your account without notice in case of:
RuleMudra shall not be liable for failure or delay caused by events beyond its control, including natural disasters, technical failures, or government actions.
RuleMudra shall not be liable for any interruption, suspension, delay, error, failure, or inability to perform arising from events beyond reasonable control including cyberattacks, telecom failures, banking network disruptions, RBI restrictions, governmental actions, API failures, server downtime, internet disruptions, pandemic events, natural calamities, labor disputes, technical defects, or third-party system failures.
For complaints or concerns:
Name: Tribhuvan Petshali
Mobile No.: +91 8447360240
Email: [email protected]
Support: Available via app/website
All grievances will be addressed within 30 days.
RuleMudra reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform. Continued use constitutes acceptance of the revised Terms.
By using the Platform, you confirm that you have read, understood, and agreed to these Terms, including the Key Fact Statement provided before loan acceptance.
23.The User acknowledges and agrees that electronic records, click-wrap acceptance, OTP verification, digital signatures, electronic mandates, and electronic communications shall constitute valid and legally enforceable records under the Information Technology Act, 2000.
24.The Platform and Services are provided on an ‘as is’ and ‘as available’ basis without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties relating to uninterrupted availability, merchantability, fitness for a particular purpose, or error-free operation.
25.“RuleMudra does not guarantee uninterrupted, secure, timely, or error-free availability of the Platform and may suspend or restrict access for maintenance, upgrades, security reasons, or regulatory compliance.
The User expressly authorizes RuleMudra and Lending Partners to obtain, retrieve, verify, access, monitor, and share credit reports, financial information, banking data, KYC records, bureau scores, and related information with Credit Information Companies and authorized entities for underwriting, servicing, fraud prevention, and recovery purposes.”
